We provide you with safe, fast and reliable ordering services, so that you can purchase your favorite products with peace of mind.
The logistics companies we cooperate with include: SF Express, ZTO Express, JD Logistics, etc. Please fill in according to the actual situation.
Some remote areas (such as Tibet, Xinjiang, etc.) may require extended delivery time or additional freight fees.
Delivery time
This website cuts off orders at 9:00 am every working day, and confirms payment and shipment arrangements within 14 working days.
Customers who pick up through the store will generally receive a shipping notice email within 14 working days.
Due to the use of individual payments and online gift vouchers, the processing time for confirmation and issuance of payment may be adjusted.
Express delivery time: Delivery in general areas of China takes 3-7 working days (it may be extended in remote areas).
Sign-in notice
Please check the goods on the spot. If you find that the outer packaging is damaged, the product is damaged or the quantity is mismatched, you can refuse and contact customer service for processing.
If the goods are signed directly without inspection, they shall be deemed to have been delivered intact.
Freight rules
- Charging standards
Regular orders: Free shipping for order amount exceeding [XX Yuan], and basic shipping will be charged if order amount is less than [XX Yuan] [ Yuan].
Special products (such as large and fresh agricultural products): Shipping fees are calculated separately. Please refer to the product page description for details.
- The freight to be borne
Return and exchange freight fee:
Due to product quality issues or wrong shipment: we will bear the round trip shipping fee.
No return required: You will be responsible for the return shipping fee.
Return and exchange logistics
The return procedure is as follows:
- Please keep all packaging materials, including original packaging, documents and related products.
- Please contact us within 24 hours after receiving the goods and submit a return request.
- Please confirm that the product status meets the requirements of the return policy, we will notify you of the return application as soon as possible.
- After the goods are collected, refund procedures will be arranged within seven working days.
*If we fail to recover the goods within seven days, we will reserve the right to cancel the return and exchange of goods.
We have the right to refuse the customer's return and exchange request in any of the following circumstances:
- The goods are damaged, but the goods are not inspected on the spot and exchanged upon receipt.
- Return and exchange requirements that exceed the return and exchange period.
- Products that have been opened, used or caused by personal reasons.
- The customer's shipping documents are lost or incomplete.
- The product is not provided by us.
- The goods themselves do not have quality problems.
- There is a color difference between the picture and the actual object.
- Product packaging indentation affects appearance.
Exchange process
Request to return the original product first and we will confirm its accuracy before re-shipping.
Logistics abnormal handling
- Lost/damaged packaging
If the logistics show that the package has been signed for, but you have not received it yet, or the package is seriously damaged, please contact customer service within 48 hours and we will assist in holding the accountable or resend it.
- Delivery information errors
Due to the incorrect address/phone number you provide and the delivery failed, you will be responsible for the expenses for the second delivery or the risk of order cancellation.
- International logistics (if applicable)
Cross-border orders may involve tariffs and are borne by the recipient at their sole responsibility.
- The customs clearance time is not included in the delivery time, and the actual processing of the customs shall prevail.
Disclaimer
We are not responsible for delivery delays or failures caused by:
natural disasters, epidemics, strikes and other force majeure events;
The recipient fails to provide customs clearance files or pay customs duties in a timely manner;
The address/contact information provided by the customer is incorrect.
Policy modification
We have the right to update this policy according to business adjustments. The updated policy will take effect through the official website announcement without notice.
Contact Us
If you have any logistics problems, please contact customer service
Appendix
This policy is an integral part of the user agreement and return and exchange policy. In the event of any conflicting terms, the latest version shall prevail.
User pickup address: 3 d/528 Compton Road, Stretton Queensland 4116, Australia
Tel: 0434120960
Email: timepin77@gmail.com